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[personal profile] lillibet
[livejournal.com profile] aroraborealis has an excellent post of advice on How to Apologize.

Date: 2009-01-08 06:42 pm (UTC)
From: [identity profile] bkdelong.livejournal.com
Ah...wow. Thanks for that. I like to think I'm a fairly intuitive person - quick to apologize and admit mea culpa but I certainly violate #1 a lot.

I don't get defensive in that I don't take responsibility but I go on at length about the circumstances and sometimes fall off The Cliff of WoezMei to the point of where I'm sure my apologee (?) is rolling their eyes by the end.

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