Gah!

[lillibet]

This morning I hauled myself out of bed early, foregoing morning snuggles, in order to make it through late rush hour traffic--cleverly veering out of the stopped lane of traffic waiting to get on Rte 128 South in order to take a scenic route down Bedford Road to Trapelo Road and onto 128 there, where traffic was actually moving, whether that was due to time or distance is unknown, but it was certainly more pleasant than sitting bumper-to-bumper and made me feel clever for knowing a workaround--in order to make it on time to the dermatology check-up that they had scheduled for me on my last visit, only to be told that the appointment was never entered in their computer, despite having been written down on a little card that was handed to me and subsequently entered in my computer.

They were apologetic, although not overly so, and did offer that I could sit and wait for a couple of hours and see if they could squeeze me in, or re-schedule for Friday morning, which I did, my affection for the doctor outweighing my strong desire to say "Nevermind, there are other dermatologists," and storm out.

And yes, I should have called to confirm. Lesson learned.

I think the thing that ticks me off is that if the situation were reversed--if the appointment were in their computer and not mine, they would charge me $125 for a missed appointment, even though they would probably fill in the time with one of the poor souls sitting in their waiting room, hoping to be squeezed in.

Where's my inconvenience fee?

Comments

[lillibet.livejournal.com]

Lemme tell you, Michael is going to get an earful about this on Friday! The part that's irking me now, that I didn't mention in the original post is that at first the staff person tried to tell me that I had cancelled the appointment on the 19th. Um, no. Then he says wait, let me look into this, pulls the sheet from my last appointment and says yes, there's a note on it for a six-month follow-up, but nothing was ever entered in the computer. Which then makes me feel like they were trying to deceive me somehow and just generally adds to my sense of being ill-treated and stupid for not calling to confirm.

[muffyjo]

Yes, let Michael know.

Reminds me that I haven't seen in him in forever, either.